Refund and Returns Policy for Moon Enterprise
At Moon Enterprise, we are committed to offering high-quality packaging solutions and exceptional customer service. Please review our refund and return policies below:
Returns
Eligibility: You have 7 days from the date of delivery to return an item. To qualify for a return, the item must be unused, in its original packaging, and accompanied by an unboxing video as proof.
Non-Returnable Items: Custom-printed orders and any other custom-made items are not eligible for returns or refunds.
Return Process
Initiate a Return: Call us on +91 7359221152 with your receipt or proof of purchase to start the return process.
Return Authorization: Once your return is approved, our courier partners will arrange a pickup. Please ensure the product is packed securely. If pickup service is unavailable in your area, you will be responsible for shipping the item back to us.
Important Note: Please ensure the contact number provided for delivery is a valid 10-digit mobile number. We are not responsible for delivery failures due to incorrect or unreachable numbers.
Order Cancellation
Cancellation Window: Orders can be canceled within a few hours of placement, provided they have not yet been packed or dispatched. Once an order is in the fulfillment stage, no changes can be made. Promotional or discount codes cannot be applied after an order is placed.
Refund on Cancellation: If an order is canceled before dispatch, a full refund (minus any payment processing fees) will be issued. No refund will be provided for cancellations after the order has been dispatched.
Exchanges & Refunds
Damaged Goods: If you receive a damaged or defective item, email us at [Your Email Address] within 24 hours of delivery, including images of the unopened package. We will replace the item upon approval of your claim.
Quality Issues: If you are dissatisfied with the quality of a non-custom item, you may return the goods for a full refund (less courier/shipping charges). This policy does not apply to custom-printed orders.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account or credit card statement again.
Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
Damaged in Transit
Please do not accept goods that are visibly damaged in transit. If you must accept it, make a clear note of the damage on the courier’s delivery slip before signing.
Notify us immediately by email with proof of the damaged items, and we will either replace the goods or issue a refund as appropriate.
Product Condition for Return
Returned products must be in the same condition as they were received. Products that are broken, used, or appear tampered with will not be accepted for return.
Refunds are processed after the returned item is received and inspected by our team.
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
The time it may take for an exchanged product to reach you may vary depending on your location.
For returning valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help? Contact us Here for questions related to refunds and returns.