Shipping Policy for Moon Enterprise
Shipping Information Moon Enterprise currently delivers to over 15,000 PIN codes across India, ensuring your packaging supplies reach you wherever you are.
Shipping Charges
Shipping charges are calculated at checkout based on the total weight, volume, and destination of your order.
For local customers, we offer the option to arrange for self-pickup from our location in Dahod, Gujarat.
Please be aware that additional charges may apply for deliveries to ODA (Out of Delivery Area) PIN codes, as determined by our courier partners.
Shipping Time
1. Processing Time:
Plain Products: Orders for non-customized, in-stock items are typically dispatched within 1-3 business days.
Custom Products: Custom-printed orders require a processing time of 3-8 business days before they are shipped. We will contact you via WhatsApp or email to get your final approval on the design before printing begins.
Delays: Orders placed on weekends or public holidays will be processed on the next business day. We will promptly notify you of any significant delays.
2. Delivery Time: Delivery timelines are estimates and may vary. Our typical delivery times from Dahod are:
Gujarat & Neighboring States: 2-5 business days
Metro Cities (Delhi, Mumbai, Kolkata, Chennai, etc.): 3-7 business days
Other States: 5-10 business days
North East / J&K / ODA Pincodes: 7-12 business days
Please note: These timelines are estimates. Deliveries can be affected by factors beyond our control, such as extreme weather, political disruptions, festivals, strikes, or lockdowns.
Change in Shipping Details
Please ensure the contact number provided is a valid 10-digit mobile number. We cannot be held responsible for delivery failures due to incorrect or unreachable numbers.
Any changes to the shipping address can only be made before the order has been packed and dispatched from our facility.
Damaged Parcels
We strongly recommend making an unboxing video when you receive your order. This serves as crucial proof if you need to claim a return or replacement for a damaged item.
If you receive a parcel that appears to be tampered with, open, or damaged, please reject the delivery and inform us immediately by contacting our customer support.
Tracking Your Order
Once your order is dispatched, you will receive tracking details and updates via email and SMS.
You can also log in to your account on our website at any time to check your current order status.
Remote Location Shipping A minimal surcharge may be applied for deliveries to remote or hard-to-access locations. If your delivery address falls into such a zone, we will inform you via Call before dispatching your order.
Additional Information
All domestic orders are subject to GST. A formal GST invoice will be emailed to you after you place your order.
If your order contains multiple items, they may be shipped separately. You will receive individual tracking links for each package.
If you receive a damaged or tampered package, please contact our customer care team at Here immediately. We are committed to resolving the issue and ensuring you receive your products in perfect condition.